requently Asked Questions About Mail

• I keep downloading old mail from the server, how do I delete my pop mail from the server?
• I sent my email hours ago, and it still hasn't reached its destination! What's going on?

Whenever you retreive your email, you may either leave a copy of the mail on our servers, or remove it completely and have a copy of it saved locally on your computer. Sometimes when mail is left on the server, and you check mail, old mail is automatically downloaded because it is still on the server and you have not removed it. In order to prevent this, you want to make sure you have "remove mail from server after checking mail" set in your email program.

To set this in Eudora light, go into the options (settings) and click on "checking mail", make sure there is NOT a check in "Leave mail on server".

In Netscape Mail 4.0x select "edit" and then select "preferences". Select "Mail and groups" then select "Mail server". Make sure "Leave messages on server after retrieval" is NOT checked under Mail server type.

In Internet Mail 3.0x select "Mail" and then select "options". Select "Server" from the tab on top and make sure "Leave a copy of Message on Server" is NOT checked.

I sent my email hours ago,

If there's a transient problem with the remote system, then the mail should go to the remote system's backup mail machine and sit there until the destination machine comes back up. The remote backup machine should send a message if there's a problem. If there's no backup machine, then we'll spool the mail on our system and attempt delivery every 30 minutes. If there continues to be a delay after 4 hours, you will receive an automated message. After 5 days, if the delivery is unsuccessful, you will receive another automated message.

If there is a fatal error, the mail will be rejected immediately and you will receive notification.